Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Datadog
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a skilled Monitoring SME with deep expertise in DataDog and integration with ITOM / ITSM. The candidate will be responsible for designing and implementing monitoring templates for infrastructure and applications, design and develop dashboards for real-time visibility into infrastructure health and application performance.

Roles & Responsibilities:
- Deploy Datadog in distributed environment and integration with ITOM /ITSM.
- Setup Metric, Anomaly, Composite and other custom monitors to support Infrastructure, Application, and Business services.
- Configure Application Performance Monitoring (APM) and Real User Monitoring (RUM) to track service latency, throughput (RPS/QPS), and end-user experience of various applications.
- Able to Resolve Datadog environment and observability related issue through troubleshooting and coordination with relevant teams.
- Configure and manage SLA/SLO definitions
- Design and maintain dashboards to provide real-time visibility into service health, CMDB, and operational metrics

Professional & Technical Skills:
- Must To Have Skills: - Datadog Product Expertise (Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization), Python / Ansible.
- Experience in monitoring and troubleshooting complex software systems using Datadog tools and dashboards.
- Strong analytical skills to interpret system metrics and logs for effective issue diagnosis.
- Ability to collaborate with development and operations teams to implement monitoring best practices.
- Familiarity with alerting mechanisms and incident management processes to ensure timely response.
- Knowledge of cloud infrastructure and its impact on application performance monitoring.
- Minimum of 3.5 years of experience in Datadog monitoring implementation and administration ((Infra, APM, Metric collection, Ingestion, Dashboard creation and optimization). Proficiency in Python development ,ThousandEye and ITOM will be added advantage.
- Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong analytical and problem-solving skills.

Good to Have Skills:
- ServiceNow ITOM
- AWS/Azure Cloud Knowledge

Additional Information:
- The candidate should have minimum 5 years of experience in Datadog.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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