Banking Operations Business Analyst

● Identify, develop, and write business unit requirements to support the business unit’s project and define system and functional requirements, including requirements arising from regulatory, policy, audit, or operational changes.

● Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.

● Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team; document test results, defects, exceptions, readiness, and post-implementation validation.

● Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project’s status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.

● Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.

● Analyze assigned Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps or risks, perform root-cause analysis, and recommend practical corrective actions or scalable improvements.

● Support specialized deposit operations work across informational tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property, including data validation, exception resolution, control evidence, filing or remittance readiness, and appropriate escalation.

● Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval; support audit, examination, issue-remediation, and records-retention activities.

● Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.

• 3+ years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree or equivalent experience preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
•  Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution is preferred.
• Working knowledge of one or more specialized Banking Operations Support areas—such as informational tax reporting, FATCA, NRA, tax withholding, B-Notices, TIN matching, IOLTA, inactive or dormant accounts, special referrals, or unclaimed property—is preferred.
• Advanced Microsoft Excel proficiency; experience with Power BI, FIS/IBS, Sovos or other tax-reporting platforms, workflow tools, reporting systems, file specifications, or data-query tools is preferred.
• Ability to work independently, manage deadlines and follow-up, exercise sound judgment, and collaborate across business lines, support functions, and vendor relationships.
• Advanced speaking and writing communication skills.