Senior AI / ML Product Manager

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

• →Define and execute product strategies and roadmaps that enable enterprise-wide AI and machine learning capabilities.
• →Partner with engineering, UX, data, and business stakeholders to identify opportunities, prioritize investments, and deliver customer value.
• →Lead discovery efforts to deeply understand user needs, business objectives, and technical constraints.
• →Drive outcome-based product management practices, establishing success metrics and using data to inform decision-making.
• →Manage prioritization, roadmap planning, and tradeoff decisions across competing business and technical demands.
• →Collaborate with stakeholders across the organization to support AI adoption, governance, platform enablement, and operational excellence.
• →Communicate product vision, progress, risks, and outcomes to leaders, including executive-level audiences.

• Bachelor's degree.
• 7+ years of experience as a Software Product Manager, Product Owner, or in other related and applicable product management experience
• Experience working in Agile environments.
• Enterprise AI implementation experience, including AI adoption, governance, vendor evaluation, token management, cost management, access management, or related capabilities.
• Experience supporting machine learning products or platforms that deliver meaningful business outcomes.
• Experience enabling AI capabilities that are broadly adopted across an enterprise rather than supporting a single application or use case.
• Experience working with large, unstructured datasets to generate actionable insights and business value.
• Demonstrated ability to articulate measurable business impact, including efficiency gains, operational improvements, customer value, or revenue impact.
• Excellent presentation, written, and verbal communication skills.
• Strong passion for exploring and understanding customer needs.
• Natural leadership instincts with a positive team-building approach.
• Demonstrated ability to define product strategy, prioritize work, and deliver measurable business outcomes.
• Experience partnering with cross-functional teams including engineering, design, data, and business stakeholders.
• Ability to measure product health and leverage data to drive prioritization and product decisions.
• Experience influencing senior leaders and executive stakeholders and driving cross-functional alignment.

• Experience in higher education or education technology.
• Broad exposure to enterprise platforms, developer tooling, data platforms, identity and access management, enterprise payments, or related technical product domains.

WGU recognizes that talent comes from many paths. Candidates who meet the stated experience requirements and demonstrate the skills needed for success are encouraged to apply.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call
• Virtual interview with the Hiring Manager
• Leadership interview

This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

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How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.