Central Customer Service Junior Coordinator

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service Polska (WSSP) is part of the Wilhelmsen Group, a global provider of services and products for the maritime industry for over 160 years. WSSP is one of 4 Wilhelmsen companies located in Szczecin. In Poland, we employ over 250 people in several departments. The entire Central Customer Service Team consists of over 50 people. Join us to feel a great atmosphere created by specialists who carry out their daily tasks with full commitment and passion. Additionally, you will collaborate with global teams in an international environment. Your work will primarily ensure the timely delivery of technical products to vessels.

• Registering requests for quotations and purchase orders related to the maritime industry (received from customers) and verifying them for correctness and completeness of data

• Contacting customers from local departments of our company to gather necessary order details and inform them about changes/requirements in orders, etc.

• Checking delivery possibilities in ports worldwide

• Searching for and actively using information in the system to verify non-standard orders placed by customers

• Close collaboration with local departments of our company worldwide and with the Order Processing Centre teams in Kuala Lumpur and Rio de Janeiro

• Communicative English (minimum B2 level), which apart from carrying out everyday tasks, allows you to interact with people from different parts of the world

• Experience in customer service and working with computer systems (knowledge of ERP systems will be a plus)

• A creative approach to addressing challenges that could arise in daily work (enabling you to fulfill all customer orders, even the non-standard ones)

• Attention to detail, logical thinking, and clear communication

• Identification with values such as teamwork, continuous development, and respect for diversity

• Standard benefits, including private medical care, Multisport card, group life insurance, fresh fruits and vegetables, and additionally:

• The option of a hybrid work model after a trial period (3 days in the office / 2 days from home)

• Modern office located in the city center

• Comprehensive onboarding, interesting challenges and development opportunities

• Access to the MultiLife platform (online webinars, free cinema tickets, access to the Legimi platform)

• Social events, well-being initiatives – because life is not just about work – your comfort is important to us

• Ability to work using the English language

• Employee referral program

• Online English course

Are you interested? Send your CV now and join our team!