VIP Lifecycle Associate

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

Join us as a VIP Lifecycle Associate, where you’ll play an integral part in crafting unforgettable experiences for our high-potential and prospective VIP players.  You will be at the forefront of customer service excellence and operational effectiveness to build and strengthen relationships with our customers.  You’ll work to optimize our VIP engagement strategy to better understand the needs of our players and foster long-term loyalty.  

• →Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
• →Effectively evaluate a player's potential for placement in the DraftKings VIP Program. 
• →Assist in developing and optimizing strategies for player engagement and qualification. 
• →Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience. 
• →Contribute to business acquisition efforts for new state product launches.

• Bachelor’s degree in a related field and at least 1 year of experience in a client-facing role.
• An analytical and solutions-focused mindset to achieve results for our customers. 
• Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment. 
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.