Supervisor, Contact Center (H)

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The University of Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely.  The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System.  Our Department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System.  Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback.  This role also requires being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering an environment where staff feels a sense of “purpose, worthwhile work, and making a difference.

High School Diploma or equivalent is required, Bachelor’s Degree in relevant field preferred

Minimum 4 years of relevant experience required

• Experience as change agent, motivator and influencer in a setting employing at least 50 people

• Comfortable designing and delivering small and/or large group training

• The ability to communicate effectively with all types of people at all levels is critical.

• Ability to manage and coordinate the activities of other employees and ensure a high level of performance.

• Excellent customer service skills.

• Ability to maintain effective interpersonal relationships.

• Commitment to the University’s core values.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

• Proficiency in computer software (i.e. Microsoft Office).

Any relevant education, certifications and/or work experience may be considered.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.