SaaS Service Offer lead

Chile·Santiagolead

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Quick Summary

Key Responsibilities

Product management and evolution Help shape and evolve Managed Services

Technical Tools

Other

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Managed services are at the heart of Murex’s corporate strategy. By 2030, Managed Services, namely SaaS and MXevolve, are expected to increase Murex's revenues by 40%.

In this role, you will work across Murex Managed Services, supporting a growing portfolio of solutions that help clients adopt, operate, and continuously evolve their MX.3 environments. This may include SaaS, MXevolve, and other managed service offerings, with responsibilities spanning service adoption, production stability, operational improvement, upgrades, and continuous integration.

You will join the AMER Service Offer team and play a key role in translating global service standards into practical, effective regional execution, while feeding field insights back into the continuous evolution of our regional service standards for our regional clients and teams.

Responsibilities

~1 min read

Experience / Knowledge / Hard Skills

At least 7 years of Murex experience, ideally with exposure to Managed Services, SaaS, MXevolve, implementation, upgrades, production operations, and/or continuous integration.

Fluent in English and comfortable engaging with both technical and business stakeholders.

Contributed to complex client instances as a project manager, production manager, stream lead, solution architect, service lead, or product expert.

Understand MX.3, Managed Services operating models, service standards, delivery processes, and related tools such as PEGA, JIRA, Murex CI tooling, and MXstudio.

Good knowledge of Murex organization (interactions between departments & domains) and corporate processes.

Strong analytical abilities and intellectual rigor to understand complex issues and their impacts.

Soft Skills

Excellent interpersonal skills with proven ability to collaborate effectively. across multiple teams and engage stakeholders at all levels.

Advanced communication (both verbal and written) and presentation skills, with sensitivity to situational context for impactful communication – Ability to influence and facilitate decision making.

Excellent synthesis skills to clearly and concisely communicate complex topics to a non-expert audience.

Excellent organization, discipline and planning skills with ability to adapt to evolving priorities, and translate objectives into milestones, tasks and dependent sub-tasks.