Office 365 Support Engineer

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. 

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

As an Office 365 Support Engineer, you will be responsible for the Microsoft Collaboration infrastructure in Murex as part of the operations team responsible for that technology. You will provide direct technical support in problem management, integration, and systems maintenance of the of the Office 365 tenancy. Also, you will ensure performance and availability meet SLA’s and objectives through monitoring, timely service restoration, and tuning. Duties may include implementation, maintenance/administration, and troubleshooting and diagnostics. The role involves working at night (one week per month) and on weekends (two weekends per month)

·         Install, configure, and upgrade Active Directory, DNS, DHCP, File servers, Office 365, Archiving, SQL, Certificate Authority, ADFS.

·         Provide advanced incident analysis for the different Microsoft systems listed above.

·         Write scripts to automate administration tasks using PowerShell.

·         Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements.

·         Provide night support one week per month and on weekends twice per month

·         Participate in the creation of documentation to ease the work for the operation team.

·         Follow procedures and guidelines for maintenances/upgrades.

·         Create new monitoring for the infrastructure and resolve incidents raised by those monitoring systems.

·         Participate in discussions and presentations to evolve the infrastructure.

·         2 to 5 years of relevant working experience in Active Directory, DNS, Office 365, Windows servers

·         Bachelor or Master’s degree in computer science or engineering degree

·         PowerShell knowledge

·         VMware/Hyper-V knowledge is a plus

·         Strong analytical skills and efficient problem solving

·         Willingness to learn continuously

·         Good level in both English, French is required

·         Good Communication skills to be able to present ideas and communicate with vendor support