Analista de Gestión de Tickets - CDMX

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

•    Experiencia previa en servicio al cliente, gestión de tickets y seguimiento de casos, incluyendo registro y manejo de documentación detallada y control de KPIs.
•    Conocimiento avanzado de Microsoft Office, especialmente en Excel y Microsoft Teams.
•    Competencias requeridas: vocación de servicio, comunicación efectiva, organización y atención al detalle. 
•    Experiencia previa trabajando con bancos o entidades financieras (deseable)
•    Manejo del idioma inglés (deseable)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.