Team Leader- Distribution Operations

Responsible to lead and conduct data based, problem solving activities towards making improvements that positively impact safety, quality, productivity, and cost. Responsible for monitoring distribution processes, ensuring that standard work methods are being followed and assisting teams to maintain distribution flow. Work closely with distribution associates and distribution supervisors towards achieving consistent results. 

• Performs the full complement of duties for their department; work in the function to ensure deadlines are met.
• Conducts process improvement activities with teams, as necessary, using problem solving tools and methodology. Present results of problem- solving activities to peers, groups, and members of leadership, as necessary.
• Monitors & performs audits of distribution processes and standard work metrics.                
• Notifies associates of audit results. Observes and works to correct any Ergonomic and/or Safety concerns.
• Responds to team's barriers and operational bottleneck. Documents the reasons for failures and any corrective actions.          
• Conducts team instructions sessions, discussions, and updates, i.e., production boards, work instructions.  Provides specialty job skills training and instruction.
• Ensures adherence to company’s policies and procedures. Notifies the supervisor and the human resources department of any safety, employee relations issues and discipline problems.       
• Perform duties of Distribution Associates, as required:
  • Pick, pack, and ship customer orders, and troubleshoot problems to resolution
  • Receive and process returns and exchanges
  • Organize shipments to 3rd party distributors
  • Sort, count, package, label, unpack and/or log inventory which is shipped or received
  • Inspect shipments for damages or defects; record discrepancies or damages and notify supervisor
  • Reorganize inventory on shelves in warehouse for seasonality
  • Unpack shipment of product and replenish warehouse shelves
  • Identify all returned defective units with proper defective reason code.
• Other duties as assigned.

• Able to operate lift equipment up to a height of 40 feet, as assigned.
• Strongly demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.
• Demonstrated ability to read, write and speak English fluently; ability to match numbers/letters.
• Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
• Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
• Ability to lead, motivate, problem solve and communicate in a team-oriented environment.
• Strong organizational, communication and interpersonal skills; detail oriented.
• Ability to handle multiple priorities is essential.
• High School Diploma or equivalent and 2 plus years of experience in a warehouse environment or a related area required, preferred.
• Proven track record of stability and dependability in the workplace.
• Ability to use RF scanner or WMS workstation.
• Able to operate lift equipment, as assigned.
• Able to lift and carry 50 lbs. on a regular basis.
• Able to push/pull up to 75 lbs.
• Able to stand/walk on concrete surface for 8+ hours per day, with regular bending, reaching, and crouching.
• Able to climb ladders up to 12 feet (where applicable).
• Go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable).

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.