Librarian / Senior Assistant Manager, Service Innovation & Excellence (User Experience & Space Transformation)

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  Lead and enhance library operations and service delivery across key user touchpoints, driving improvements in service quality, consistency, and user experience.

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  Shape and deliver space transformation and user experience initiatives that support evolving patterns of learning, collaboration, discovery, and wellbeing.

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  Lead service innovation and continuous improvement efforts informed by user feedback, operational insights, and emerging trends.

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  Develop and guide staff and student assistants to support operational readiness, service excellence, and the effective implementation of change.

• A bachelor’s degree in any discipline; a postgraduate qualification in library and information studies or a related field will be preferred.

• At least 5 years of relevant experience in academic, research, public, or other service-oriented environments, including supervisory experience.

• Experience in operations, user-facing services, service improvement, project leadership, or change implementation.

• Strong communication, stakeholder engagement, analytical, and people management skills.

At NTU, you will join a collaborative and forward-looking university environment committed to continuous learning, innovation, and service excellence. This role offers the opportunity to work across diverse library settings, partner stakeholders across the University, and contribute to improvements that have meaningful and visible impact on the campus community.

We regret to inform that only shortlisted candidates will be notified.