Assistant Manager, Assessment Operations and Partnerships

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RetailAssistant Store Manager

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Quick Summary

Key Responsibilities

Assessment Operations: Plan and administer centralised and decentralised assessments in compliance with University assessment regulations, policies, and procedures.

Requirements Summary

Bachelor's degree in Business Administration, Information Systems, Data Analytics, Education, Communications or a related discipline. At least 3 years of relevant experience,

Technical Tools

RetailAssistant Store Manager

The Office of Academic Services (OAS) plays a vital role in enabling student success across the entire academic journey by implementing and administering academic policies established by the University's academic bodies. OAS delivers comprehensive academic services from matriculation to graduation, empowering students, upholding excellence, and partnering stakeholders to provide a seamless, student-centred experience while maintaining the highest standards of integrity, governance, and professionalism.

Within OAS, the Examinations team is responsible for the planning, administration, and continuous enhancement of the University's assessment ecosystem. The team ensures that assessments are conducted securely, fairly, and efficiently while safeguarding academic standards and upholding the principles of academic integrity. As the University expands its digital assessment capabilities, the team also plays a key role in supporting digital transformation initiatives and driving the adoption of technology-enabled assessment practices.

Responsibilities

~1 min read

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Bachelor's degree in Business Administration, Information Systems, Data Analytics, Education, Communications or a related discipline.
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At least 3 years of relevant experience, preferably in academic services within a higher education institution.
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Experience in assessment administration and operations, digital assessments, event management, communications, customer experience, service design or large-scale operational environments.
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Experience supporting high-stakes, mission-critical operations involving multiple stakeholders, competing priorities, and tight timelines will be highly advantageous.
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Strong stakeholder engagement and relationship management skills, with the ability to build trusted partnerships across diverse stakeholder groups.
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Strong written and verbal communication skills, with the ability to develop and deliver both strategic and tactical communications.
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Ability to translate complex operational and technical information into clear, audience-appropriate communications and actionable guidance.
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Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and data management tools.
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Collaborative and stakeholder-focused, with a passion for building relationships and delivering positive stakeholder experiences.
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Innovative and improvement-minded, with an interest in driving service improvements and assessment transformation initiatives.
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Demonstrates high integrity, professionalism, and a commitment to upholding governance, service excellence, and academic integrity.