IT Support Analyst for Security Financing

Main Responsibilities

• Deliver Level 1 and Level 2 technical support to front-office users of critical information systems supporting Equity Prime Brokerage, Stock Loan and Financing activities.
• Analyze and document end-user issues, assess their criticality and priority, and resolve them effectively.
• Escalate complex issues to higher support levels when necessary, ensuring timely and accurate feedback to users.
• Translate recurring problems into actionable user stories, adding them to the product backlog for prioritization and task planning.
• Provide regular updates to management on incidents and issues, ensuring strict compliance with technology processes for incident, problem, and request management.
• Leverage technical expertise to design and enhance monitoring systems using available tools, ensuring they align with business needs.
• Proactively identify opportunities to improve monitoring efficiency and take the initiative to implement enhancements.
• Lead investigations to resolve technical issues independently, utilizing strong UNIX and SQL skills to analyze system errors, generate reports, and debug code.
• Collaborate with developers to enhance the core systems supporting business activities.
• Actively contribute to Follow-the-Sun support model by collaborating with global teams in other regions, and cover in Asia early shift.
• Maintain open communication with end users, providing timely updates on escalated issues and resolutions.
• Coordinate with technology and infrastructure teams to address client needs, expectations, and concerns.
• Identify risks and opportunities in daily operations, taking proactive steps to mitigate risks and enhance efficiency.
• Support peers and team members as needed, fostering a collaborative and supportive work environment.
• Operate independently to assist end users promptly and effectively, demonstrating a high degree of autonomy and accountability.
• Exhibit curiosity and an open-minded approach to rationalize and improve existing systems and processes.
• Foster a culture of collaboration, knowledge sharing, and continuous learning within the team.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Proficiency in UNIX/Linux systems, including command-line operations, log analysis, and troubleshooting.
• Strong knowledge of SQL for querying databases, generating reports, and debugging data-related issues.
• Experience with scripting languages (like Python, Shell, Perl) to automate tasks and enhance system monitoring.
• Hands-on experience with monitoring tools (like Nagios, Splunk, Grafana, or similar) to track system performance and detect anomalies.
• Ability to analyze logs to identify and resolve technical issues.
• Knowledge of financial systems (like order management systems, bookkeeping platforms, and position management tools) and understanding of Equity Prime Brokerage and securities financing is highly desirable.
• Experience working in a Follow-the-Sun support model and collaborating with global teams.
• Ability to work in a fast-paced, high-pressure environment, especially during critical incidents.
• Excellent English communication skills to interact with users, management, and global teams along with ability to translate technical issues into simple language for users.
• Industry standard certifications like ITIL, Agile and DevOps in cloud technologies, Unix/Linux, SQL etc are preferred but not mandatory.

Behavioral Skills

• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority    
• Team Spirit - Collective mindset: I favour the team’s interest over my own results    
• Responsibility - Courage: I express my convictions and make decisions with courage and respect.    
• Responsibility - Performance: I strive for high performance    
• Commitment - Exemplarity: I embody the Group’s values     
• Commitment - Care: I demonstrate consideration for others    
   

Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

Our expertise in the Asia Pacific region ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Securities Services, Trade Finance and Cash Management Services. Leveraging on our formidable global footprint, we serve corporates, financial institutions, and the public sector. With our regional headquarters in Hong Kong, we operate in 11 countries across Asia Pacific, employing over 6,600 employees. You can find us in Beijing, Seoul, Tokyo, Singapore, Mumbai, Sydney and other locations in the region.

We are seeking professional who can join Global Banking Service Unit in Société Générale, a global financial institution that aims to support businesses, trades and transformations financially since its foundation in 1864. Societe Generale have been playing a vital role in the economy for over 150 years.  

About Global Banking Service Unit

The ambition of Global Banking Service Unit (GBTO) is to deliver Technology and Operations excellence in our day-to-day services to Global Banking and Investor Solutions (GBIS) Business Units and their clients. We follow market activities, 24h/24h, in real time, from Hong Kong to Montreal. We manage the customer lifecycle and develop solutions to control the Bank's risk and protect our businesses. 

To meet evolving client needs and market requirements, as well as anticipating technological advances, our role is to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational challenge.