Property Claims Specialist Field I

**Seeking candidate that resides within a commutable distance to North L.A/Chatsworth area**

Position Summary:

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you!

Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. 

The Property Claims Field Adjuster will learn apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle minor to moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

State specific pay scales for this role are as follows:

• Bachelor’s degree preferred or equivalent combination of education and experience. 

• Valid driver’s license is required.

• Ability to obtain state specific property claims licensing, as required.

• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

• Have prior experience using estimating software like Xactimate. 

• Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation

• Are known for clear and professional communication, both written and verbal

• Are bilingual and/or have prior military experience is a plus

• 1-3 years equivalent industry experience is preferred

As a Property Claims Field Adjuster 1, you will:

• Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims 

• Have a passion for outstanding customer service 

• Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.

• Be comfortable with and adaptable to new technology and business tools

• Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate:

o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.

o Ability to lift and carry up to 50 pounds.

• Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.

• Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.

• Drive to and from multiple locations and occasionally outside of normal business hours. 

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers