Sr Auto Appraiser

Position Summary:

If you are passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Under general supervision, as an Auto Appraiser Sr. you will travel to various locations in your assigned territory to inspect and evaluate physical damage to vehicles for first and third-party claims. You will assess the current market value and estimate the cost of repair.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

State specific pay scales for this role are as follows:

Minimum:

• High School Diploma or GED. 

• 6 months technical training.

• You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.

Preferred: 

• Advanced technical automotive repair training/certification.

• Bachelor’s Degree.

Continuously (66%-100%):• Must be able to maintain a sedentary position for extended periods.• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.Occasionally (Up to 33%):• Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

Minimum: 

• 2 years auto appraising experience.

• Knowledge of Mitchell or CCC.

Preferred:

• Body or mechanical repair facility management experience. 

Minimum: 

• Collaborates with the Claims Branch staff to confirm coverage, determine available limits, identify possible fraudulent activity, and obtain settlement approval. 

• Comprehensive knowledge of Company procedures and insurance contracts.

• Solid understanding of automobile components, current values, and repair estimating practices to resolve and settle physical damage claims. 

• A general knowledge of automotive repair including mechanical, sheet metal, paint and frame repair is beneficial.

• Technical skills to read and understand frame and alignment specifications. 

• Strong analytical ability to make complex, accurate assessments of damage and repairability.

• Possessing a knowledge of current estimating software such as Mitchell or CCC is recommended.

• Able to communicate effectively and professionally to insured’s, claimants, attorneys, etc. in explaining the estimation and repair process while negotiating fair settlements with repair facilities.

• Acting with initiative and passion, balancing decisiveness, and attention to detail, to drive results while working independently and under minimum supervision.

• Requires organizational and time management skills to complete field assignments in a timely and accurate manner (automobile travel up to 50%).

• Position includes use of a Company car in compliance with the Company Vehicle Use and Rules agreement. 

• Must meet established Company standards regarding personal driving history and current license status to be eligible for position.

Preferred:

• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology. 

• Take ownership of any process they can improve. 

• Assumes positive intent in all interactions. 

• Seeks growth within and beyond this role. 

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers