Senior HPC Support Engineer - Ethernet and AI Infrastructure

United States·UsRemotesenior

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions,

Requirements Summary

6+ years in providing in-depth Customer Support and debugging for hardware and software products. An academic degree from an accredited university or college in Networking,

Technical Tools

Customer SupportSupport Engineer

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to be engaging with one of our prestige customers onsite and remote, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.

Responsibilities

~1 min read

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Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
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Responding to customer product support inquiries via telephone, email or conference calls
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Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
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Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
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As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

Requirements

~1 min read

6+ years in providing in-depth Customer Support and debugging for hardware and software products.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Shown use of established AI technologies in day-today job responsibilities.
Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.

Knowledge and working experience with the following:

Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
Shell Scripting (Python, bash, Ansible, yaml, etc…)
Effective and comprehensive fixing / debugging methodology

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 120,000 USD - 207,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until July 4, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.