Shipping and Receiving Coordinator

In business since 1919 and still growing! Arrow is a diversified transportation, logistics, and materials handling company with operations throughout Canada and the U.S. Arrow is a leader in Reload Operations, partnering with Class 1 railways in the U.S. to inventory and transfer product between truck, rail and container shipping to for delivery to satisfied customers.

We are looking for an Shipping and Receiving Coordinator to join our reload team in North Houston, TX. The Shipping and Receiving Coordinator has a high impact on customer service success and compliance and the financial impact of the Arrow Division through accurate and timely flow of goods and inventory controls.

For more information please visit arrowcareers.

For more information please visit arrowcareers.ca

• Accurately receive, inspect, and document incoming truck and rail freight shipments.
• Track inbound shipments on railcars or trucks and work with the Operations Supervisor on strategic forecasting and planning.
• Coordinate with carriers and suppliers to schedule deliveries and ensure timely receipt of goods. 
• Work closely with the yard or warehouse team to organize and store incoming products efficiently.
• Manage documentation, including bills of lading, customs paperwork, and other relevant shipping documents. 

• Accurately prepare and process shipping documentation for outbound truck and rail freight (Truck or Rail Bills of Lading, Arrow's and Customer documentation requirements). 
• Coordinate with carriers (truck and rail) to schedule pickups and optimize transportation routes. 
• Ensure accurate and timely dispatch of products to customers or other destinations. 
• Monitor and track outbound shipments, providing updates to internal teams and customers. 

• Work in conjunction with the Operations Supervisor for scheduling/coordination of any inbound received or outbound deliveries of containers, railcars, trucks. 

• Implement and maintain invoicing procedures and controls to ensure accurate and appropriate inventory levels at all times using Arrow's applicable systems and technology. 
• Work in conjunction with the Operations Supervisor for timely and accurate daily/weekly/monthly inventory counts dependent on customer requirements and reconcile same with inbound and outbound shipping information.
• Ensure product inventory is moved as per customer requirements, i.e. FIFO for lumber.
•  Report any issues with respect to inventory age and/or integrity. Communication and Collaboration
• Communicate effectively with carriers, suppliers, and internal teams to ensure smooth operations. 
• Collaborate with various departments, including yard, office staff and customers to meet customer requirements. 
• Address and resolve shipping-related inquiries and issues promptly. 
• Communicate with customers and ensure all proof of deliveries are scanned and emailed.
• Relay all completed shipments, information of inbound/outbound received to the administrator. 
• Report any discrepancies or gaps in service to the supervisor. Other Responsibilities 
• Problem solve for cases of missing documents, shipments, deliveries, inventory outages etc.. 
• Work in accordance with all Arrow safety and other applicable regulatory policies and procedures. 
• Work with the Operations Supervisor with respect to daily/weekly forecasts, as well as maintaining asset/equipment control. 
• Other duties as assigned by the Division Manager.

• Preference will be given to those with relevant post-secondary education and/or relevant transportation industry experience
• Computer proficiency – Microsoft Suite with emphasis on Excel, experience with using relevant software and/or proven ability to learn and leverage proprietary software
• Experience coordinating i/b o/b truck and rail shipments is an asset
• Strong safety mindset
• Provide internal and external Customer Service excellence.
• Strong problem solving skills
• Strong organizational skills and attention to detail
• Demonstrates strong communication skills both verbally and written      
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Embodies Arrows Values:  Safety, Teamwork, Responsibility, Quality, Integrity and Fun!

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Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women’s Leadership.