Product Expert

Join a remote-first, international team building tools that help mobile app developers manage subscriptions and grow their businesses. As a Product Expert, you will be a key point of contact for prospective customers, helping them understand product capabilities and identify the best path forward. Working at the intersection of product education, inbound sales, and technical guidance, you will turn questions into practical solutions through discovery conversations, demonstrations, and thoughtful follow-up. You will collaborate with Sales, Sales Engineering, Support, and other teams to ensure customers receive the right guidance at the right time. This is an opportunity to apply hands-on product knowledge, build customer-facing skills, and contribute to a growing function. You will also help shape processes, resources, and best practices in a flexible, remote environment.

• Hands-on product knowledge: Strong practical understanding of the platform, with the ability to demonstrate how it works and explain its capabilities in your own words. Knowledge gained through professional work, personal projects, or independent app development is welcome.

• Interest in mobile apps and monetization: Curiosity about how developers build, launch, monetize, and grow applications, and how subscription tools can support their goals.

• Excellent communication skills: Ability to listen carefully, ask thoughtful questions, write concise follow-ups, and explain technical concepts clearly to developers, founders, and growth teams.

• Practical technical understanding: Familiarity with SDKs, APIs, subscriptions, and paywalls, along with the judgment to recognize when a question requires specialist technical support.

• Commercial awareness: Ability to identify promising opportunities, assess customer needs and readiness, and recommend appropriate next steps without turning every interaction into a sales pitch.

• Ownership and organization: Confidence managing multiple conversations, maintaining accurate notes, meeting commitments, and ensuring customers receive timely responses.

• Collaboration and adaptability: Willingness to work with Sales, Sales Engineering, Support, and other teams while continuously learning and incorporating feedback.

• Remote-working skills: Ability to communicate proactively, work independently, seek support when needed, and maintain meaningful working-hour overlap with customers and teammates in your region.

• Relevant experience is an advantage: Experience building or launching an app with the platform, participating in developer communities, providing customer support, teaching, delivering demos, or working with developer tools and subscription products is beneficial.

A specific degree, previous job title, or fixed number of years of experience is not required. Practical product knowledge, sound judgment, curiosity, and a genuine desire to help customers are the main priorities.