Claims Coordinator

As the Claims Coordinator, you will be responsible for coordinating customer claims from receipt through to resolution. You will work with stakeholders across the business to gather information, monitor investigation progress, maintain accurate records, and ensure claims continue moving through the process in line with customer and business expectations.
This role provides an opportunity to build strong stakeholder relationships, develop your claims management expertise, and contribute to maintaining high levels of customer service and operational accountability.
The role is being offered on a six-month fixed-term basis to support increased claims management activity and improve the timely resolution of customer claims.

• →Coordinate and monitor customer claims through to resolution.
• →Liaise with customers, operational branches, and internal stakeholders to obtain information and progress investigations.
• →Collect, review, and maintain supporting documentation and evidence.
• →Track outstanding actions and follow up with responsible stakeholders to ensure timely completion.
• →Maintain accurate records within MyOSH and other business systems.
  Monitor claim ageing and assist with the resolution of outstanding claims.
• →Prepare reports and updates on claim status, trends, and performance metrics.
• →Escalate overdue or high-risk matters where required.
• →Support consistent claims management practices across the business.

To be successful in this role, you will be highly organised, proactive, and comfortable managing multiple priorities. You will have strong attention to detail, excellent communication skills, and the ability to work effectively with stakeholders across a range of departments.

• Experience in claims administration, customer service, coordination, compliance, or a similar role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail and accuracy.
• Intermediate Microsoft Excel skills.
• The ability to manage multiple tasks and competing priorities.
• A proactive and customer-focused approach.

• Experience within transport, logistics, warehousing, or supply chain environments.
• Exposure to customer or insurance claims management.
• Experience using MyOSH or similar management systems.
• Experience preparing reports and analysing data.

Centurion is a premier logistics company with a long-standing reputation for excellence in transportation services across Australia. Founded in 1971, our business provides nationwide service with 34 branches across Western Australia, Queensland, Northern Territory, South Australia and Victoria. 

If you're looking for an opportunity to apply your coordination, customer service, and stakeholder management skills in a role where you can make a tangible impact, we'd love to hear from you. Click Apply now. For more information, please contact recruitment@centurion.net.au 

Don't miss out on this exciting opportunity to join a leader in the transportation industry! We are an Equal Opportunity employer, and we encourage applications from women and First Nations People. 

Please note that we do not accept applications from recruitment agencies. Direct applicants only. 

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