Casual Admin Assistant - Sky Accountants

Sky Accountants is a trusted, established accounting firm serving individuals, families, and businesses across Ballarat, Bacchus Marsh, and the surrounding Moorabool regions. We pride ourselves on delivering personalised, professional financial services in a welcoming and supportive environment. Our Ballarat office is the heart of our client-facing operations, and we're committed to building a team that reflects our values of integrity, community, and excellence.

Visit our website to learn more: https://skyaccountants.com.au/

We're seeking a warm, organised, and professional Admin Assistant on a casual basis to be the welcoming face and first point of contact for our Ballarat office. This is a vital role, ensuring clients feel valued from the moment they walk through our door or call us. You'll also provide administrative support to our accounting team and help keep the office running smoothly.

• Greet all clients and visitors warmly and professionally upon arrival
• Manage incoming calls, and directing enquiries to the appropriate team member
• Respond to general client enquiries via phone, email, and in person
• Schedule, confirm, and manage client appointments using practice management software
• Keep the reception area and meeting rooms tidy and well-presented

• Manage incoming and outgoing correspondence, mail, and couriers
• Prepare, scan, file, and maintain client documents in line with firm procedures
• Assist with data entry and updating client information in the firm's database
• Process and receipt client payments as required
• Order and maintain office supplies and stationery
• Prepare meeting rooms including arranging refreshments for client meetings

• Provide general administrative support to accountants and the management team
• Assist with preparation and collation of documentation for client tax returns and financial reports
• Support onboarding of new clients and maintenance of client engagement letters
• Assist with firm marketing activities including social media updates and client communications as required
• Assist with ATO and ASIC compliance tasks and client invoicing

We are looking for someone who genuinely enjoys working with people and takes pride in creating a positive first impression. The ideal candidate will bring:

• Previous experience in a receptionist, administration, or customer-facing role
• Excellent interpersonal and communication skills, both verbal and written
• Strong organisational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Reliable, punctual, and professional presentation
• High attention to detail and accuracy
• Ability to handle confidential client information with discretion

• Experience in an accounting, legal, or professional services environment
• Familiarity with practice management or accounting software Xero