Team Leader

The HRO Annual Enrollment Team Leader role provides overall direction and leadership to associates. Manages the activities of team members. Assumes accountability and responsibility to meet or exceed region's performance goals, especially in the areas of quality, client retention, productivity, and call management. Effectively motivates associates through continual guidance, direction, development, and coaching. Provides on-going feedback and is responsible for performance evaluation/management. Analyzes abilities and knowledge of the team to determine training requirements. Provides continual communication and coordination of functional activities with corporate and other regional departments to ensure effective client support. Provides continual department reports and updates to senior management and participates in the decision making process within the region or office

The Team Leader role provides overall direction and leadership to associates. Manages the activities of team members. Assumes accountability and responsibility to meet or exceed region's performance goals, especially in the areas of quality, client retention, productivity, and call management. Effectively motivates associates through continual guidance, direction, development, and coaching. Provides on-going feedback and is responsible for performance evaluation/management. Analyzes abilities and knowledge of the team to determine training requirements. Provides continual communication and coordination of functional activities with corporate and other regional departments to ensure effective client support. Provides continual department reports and updates to senior management and participates in the decision making process within the region or office