Associate, Customer Service

• Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production, distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases, including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly, ensuring effective communication and resolution
• Act as escalation point for disputes related to billing, delivery, and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English + other EU language (proficient level).
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) + language allowance
• Employment contract, full‑time position
• Hybrid work possibilities (3/2/weekly)
• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

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