Senior Account Director

This is a 12 month fixed term employee contract initially, with a likelihood of extension.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As Senior Account Director you will oversee the delivery of a wide variety of campaigns for our clients. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.

WHAT YOU’LL DO:

• Work in partnership with senior clients to develop annual strategies
• Oversee teams to develop brilliant digital content (creative, production)
• Lead, line-manage, motivate, and inspire your team
• Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
• Liaise with clients and manage expectations
• Communicate feedback to designers, copywriters and developers
• Ensure feedback requirements are met whilst protecting eBay’s values/brand
• Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
• Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
• Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
• Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
• Match project tasks with opportunities for development so that employee potential is utilized to the maximum
• Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases

• A fast learner with a solutions-oriented mindset and strong attention to detail
• Experience delivering a broad range of multi-channel marketing communications including digital and direct
• Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
• Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
• Ability to work under pressure and meet deadlines with ease and efficiency
• Deep understanding of production and interactive processes and experience reviewing creative
• Commercially driven with experience handling budgets and timelines
• Proven business development experience and success
• Resource management skills and ability to handle complex / sensitive issues
• Experience leading others directly and managing a team