CDI - Department Manager Lugano (F/H)

As Department Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.

• Plan daily activities, setting objectives and assigning tasks to the team;
• Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;
• Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;
• Provide induction for new arrivals and ensure their full integration within the team;
• Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;
• Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition; 
• Propose people development plans to store management and HR;
• Identify training needs and share them with the store management and the training manager.

• Drive the achievement of sales goals through their team members, with a specific responsibility on their departments;   
• Develop business strategy and action plan to enhance the growth of their departments;   
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
• Support the store team in difficult and complex sales and in managing complaints;
• Plan morning briefings, ensuring involvement of all team members and support them in their preparation;
• Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.
• Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators;
• Develop an action plan to meet targets based on performance indicators analysis;
• Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc.

• Support store management in organizing, ensuring proper floor coverage and supervision;
• Collaborate with operations team and store management to improve end to end processes in store;
• Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience.

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Perfect mastering of Italian, very good level English. French or a third language will be considered as an advantage;
• Professional background: strong career in management, preferably with international and luxury fashion retail experience;
• Proficient with Excel / IT tools;
• Exemplarity: application of procedures, attitude, presentation, etc.;
• Driving and charismatic presence on the sales floor and with various interfaces;
• Capacity of resilience and well organized 
• Excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm and humility

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.