Senior IT Support Engineer

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms, including Google Workspace,Okta, Jira Jamf Pro, and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions.
• Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across all devices.
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python) to streamline repetitive onboarding, offboarding, and IT operations tasks.
• Oversee local AV and video conferencing systems (Zoom Rooms, Dialpad), enterprise networking hardware (Cisco Meraki or similar), and office vendor relationships.
• Author and maintain high-quality internal documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
• Mentor and provide guidance to junior IT support team members.
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• 5+ years of experience in enterprise IT support or system administration, ideally within a high-growth tech startup or global product company.
• Advanced Administration of macOS and Windows: Deep hands-on experience with system troubleshooting, kernel/system extensions, OS deployments, and security configurations.
• Hands-on MDM Expertise: Proven experience configuring and maintaining Jamf Pro and Microsoft Intune in an enterprise environment.
• Identity & Access Management: Deep familiarity with IAM platforms such as Okta, Azure AD/Entra ID, or Google Workspace.
• SaaS & Service Desk Operations: Strong experience managing Jira Service Management (or similar ITSM platforms) with a solid understanding of SLA management and ITIL practices.
• Network & AV Fundamentals: Solid understanding of enterprise networking (TCP/IP, DNS, DHCP, VPNs, VLANs, Meraki equipment) and workplace AV systems (Zoom, Dialpad).
• Security-First Mindset: Experience implementing endpoint encryption (FileVault, BitLocker), SOC2 compliance standards, and endpoint detection and response (EDR) tools.
• Strong communication and stakeholder management skills: ability to explain complex technical concepts clearly to non-technical employees and executives alike.

• Experience writing scripts to automate admin workflows and API integrations.
• Experience collaborating with distributed teams across multiple time zones.
• Relevant industry certifications (e.g., Jira Certified, Jamf Certified Admin, Okta Certified Administrator).