Client Care Consultant

• Make a meaningful difference to support older people live well  
• Harness your expertise to grow our potential
• Purpose-led organisation supporting 11,000+ people annually

The position

VMCH is seeking a compassionate and commercially minded Client Care Consultant to join our Care at Home team. You’ll guide prospective clients and their families through consultations, understand their individual needs and help them confidently navigate their care options.   As a Client Care Consultant, you’ll play an important role in converting client consultations into signed service agreements while ensuring every interaction is professional, supportive and client-centred

With us, you’ll combine your strategic thinking abilities with a hands-on, outcomes focused approach. Navigating and thriving in a multi-faceted environment and building relationships that deliver real community impact.

You’ll conduct needs assessments, develop appropriate care plans and service recommendations, explain funding and service options, and support clients through the sign-up process. You’ll also work closely with internal teams to ensure accurate handovers and a smooth transition from consultation to service commencement.

The responsibilities

You’ll bring:

• Experience conducting client consultations, needs assessments and care planning within aged care, home care, community services or a similar client-focused environment.
• Sound knowledge of aged care and home support funding pathways, service models and eligibility requirements.
• Strong relationship-building skills and a consultative approach to understanding client needs and converting suitable opportunities into services.
• The ability to develop care plans, service recommendations and budget considerations aligned with client needs and funding arrangements.
• The ability to manage a pipeline of client opportunities and provide timely follow-up
• A collaborative approach to working with intake, care partnering, admissions, scheduling and service delivery teams

What’s required

• Sound knowledge of aged care and home support funding pathways, service models and client eligibility requirements, with the ability to clearly explain available options to clients and families. 
• Excellent written and verbal communication skills, with the ability to communicate sensitively with older people, families and representatives.
• Strong attention to detail across service agreements, care planning documentation and CRM records.
• Strong interpersonal and influencing skills.

What’s possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee assistance program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More about us

At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
 
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
 
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
 
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms. 

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

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