Patient Service Representative - Primary Care

Monday: 8:00AM – 6:00PM

Tuesday: 8:00AM – 6:00PM

Wednesday: 8:00AM – 5:00PM

Thursday: 7:00AM – 5:00PM

Friday: 7:00AM – 5:00PM

1st and 2nd Saturday of every month 8:00AM – 12:00PM

Monday: 8:00AM – 6:00PM

Tuesday: 8:00AM – 6:00PM

Wednesday: 8:00AM – 5:00PM

Thursday: 7:00AM – 5:00PM

Friday: 7:00AM – 5:00PM

1st and 2nd Saturday of every month 8:00AM – 12:00PM

Monday           8:00AM-5:00PM

Tuesday          7:00AM-5:00PM

Wednesday     8:00AM-6:00PM

Thursday         8:00AM-5:00PM

Friday              7:00AM-5:00PM

2nd Saturday of every month 8:00AM – 12:00PM

Monday           8:00AM-5:00PM

Tuesday          7:00AM-5:00PM

Wednesday     8:00AM-6:00PM

Thursday         8:00AM-5:00PM

Friday              7:00AM-5:00PM

2nd Saturday of every month 8:00AM – 12:00PM

What You’ll Do:  

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    

As a key member of the ambulatory care team, you will:   

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.  

• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.  

• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.  

About This Location:

Our physicians at Advocate Medical Group Primary Care in Mount Prospect, IL, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1754 W Golf Rd Mount Prospect. When you’re looking for primary care close to home, visit us in Mount Prospect, IL.

Our team of family medicine physicians are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Job Description Summary:  

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.  

  
Where You Will Work:  

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  

We’re Looking For:  

• High school diploma or equivalent.  

• One to two years related customer service experience  

• Experience handling difficult callers/customers/patients.  

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.