Collections Administrator

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. 

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

The Collections Administrator is responsible for managing the collection processes, ensuring timely resolution of outstanding payments, and maintaining accurate customer account information. This role involves handling various administrative tasks related to collections, such as processing returned mail, updating customer information, and escalating overdue accounts to third-party collection agencies. The Collections Administrator plays a crucial role in maintaining the financial health of the organization by ensuring efficient and effective collection activities.

What You Will Do: 

• Review and action incoming correspondence related to collections and customer accounts. 

• Process returned mail and update customer account information, including email addresses. 

• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses. 

• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to Allegion credit policy 

• Prepare legal letters (notice of default) to customers prior to escalation to collection agency 

• Examine customer records to ensure non-payment status before account escalation 

• Upload account records into 3rd party agency portal for placement 

• Examine customer accounts on case-by-case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies. 

• Communicate status of lien requests to subcontractors, vendors and stakeholders 

• Provide Notary Public services as needed 

• Collaborate with internal departments (customer service, sales, credit, cash application, logistics) to resolve deduction issues and improve collection processes. 

• Communicate effectively with internal and external customers to resolve disputes and facilitate payments. 

• Support management with reporting, engagement activities, and project management related to collections. 

• Work independently in a remote environment while achieving performance goals. 

What You Need to Succeed: 

• Experience: 1- 3 years’ experience in collections, credit adjustments, dispute management, or related fields in a manufacturing or distribution environment with heavy transactional volume beneficial but not required. 

• Education: A Bachelor’s degree in accounting, business, or a related field is beneficial but not required.  

• Language Skills: Proficiency in Spanish or French is a plus. 

• Skills: Strong organizational and time management skills, excellent communication abilities, and proficiency in spreadsheets, particularly Excel. 

Personal Attributes: 

• Detail-oriented and organized to handle a high-volume workload. 

• Self-starter who takes initiative and ownership of assigned duties. 

• Motivated to drive results, adaptive to change, and a dependable team member. 

Work Conditions: 

• 40-hour work week with potential for overtime. 

• No travel required. 

Why Work for Us? 

Allegion is a great place to grow your career if: 

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

Join our team of experts today and help us make tomorrow’s world a safer place! 

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

Privacy Policy