Field Debt Resolution Officer (B2B Commercial Debts) - Midlands

 Reports to: The Field Debt Leaders (FDLs) 
Location: Field-based. Birmingham, Derby and Leicester (ideal candidates residing in Leicester or Derby to support the Midlands) 
Working hours: Monday to Friday, 40 hours a week Reward: £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance 

 We’re reshaping how the energy industry approaches debt recovery, and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function. 

 You’ll play a key role in preventing business customers getting further into debt whilst helping them become debt free as quickly but sustainably as possible through delivering face-to-face on-site solutions with professionalism and empathy. This is a non-technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference. Assertive rapport building with customers is more important than debt collection experience. This role involves visiting commercial customers solo on ‘friendly’ visits to understand the customers reason for being in arrears and also leading a small team of engineer and locksmith on commercial Warrant of Entry visits. 

 Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.