Principal Consultant / VP – Target Operating Model & Operations Transformation

Delta Capita is a leading global consulting, managed services and technology provider to the financial services industry. We partner with major financial institutions to solve complex operational, regulatory and transformation challenges through a combination of deep domain expertise and delivery excellence.

• Experience within Payments, Transaction Banking, Operations or Wholesale Banking environments.

• Understanding of operational risk, process optimisation and organisational design.

• Familiarity with Lean, Six Sigma, process mapping and continuous improvement methodologies.

• Experience supporting large-scale strategic transformation programmes.
  
  

We are seeking an experienced Principal Consultant / VP-level professional to support a high-profile Operations Transformation programme within a global banking environment. This role will play a critical part in shaping future operating models, developing strategic recommendations, and creating executive-level narratives that align business, operations and technology priorities.

The successful candidate will combine strong consulting, operating model design and stakeholder management expertise with the ability to synthesize complex information into clear, compelling recommendations for senior leadership.

This is an intensive, fast-paced programme with an initial delivery focus over the next several months and requires an individual comfortable operating in ambiguous environments and driving outcomes quickly.

• Assess current operational processes, organisational structures and target state requirements.

• Conduct operating model reviews and identify opportunities for transformation, simplification and optimisation.

• Analyse operational activities, costs, FTE utilisation, risk drivers and technology dependencies.

• Define and articulate future-state Target Operating Models (TOMs) aligned to strategic business objectives.

• Identify key operational pain points, root causes and improvement opportunities.

• Convert large volumes of fragmented information into concise executive-level insights and recommendations.

• Develop compelling strategic narratives linking operational objectives, technology initiatives and business priorities.

• Create high-quality presentation materials for senior leadership and steering committees.

• Translate findings into practical, actionable and fundable transformation roadmaps.

• Conduct interviews and workshops with senior business, operations and technology stakeholders.

• Facilitate discussions to gather requirements, validate findings and build consensus.

• Present recommendations confidently to Executive Directors, Managing Directors and senior programme sponsors.

• Collaborate across multiple teams and geographies to drive alignment.

• Gather and analyse information from SMEs, documentation and existing processes.

• Assess operational workflows, manual interventions, control environments and technology impacts.

• Support prioritisation of initiatives based on business value, investment requirements and delivery dependencies.

• Help define transformation opportunities and associated business cases.

• Significant experience within Financial Services Consulting, Strategy, Transformation or Change Management.

• Proven experience designing and implementing Target Operating Models.

• Strong operations transformation experience within large banking environments.

• Exceptional executive communication and strategic storytelling capabilities.

• Strong PowerPoint development and executive presentation skills.

• Experience engaging and influencing senior stakeholders at Director, MD or C-suite level.

• Excellent workshop facilitation and stakeholder interviewing experience.

• Strong analytical and business analysis skills.

• Experience developing transformation roadmaps and business cases.

• Ability to work independently within small, high-performing teams.