Field Implementation Trainer

As a Field Implementation Trainer, your primary responsibility is to empower Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, thereby enhancing revenue and operational efficiency. This hands-on role involves working closely with end users — including technicians, advisors, and parts consultants — with a focus on myKaarma’s ServiceCart digital MPI platform.

This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live within a reasonable driving distance from a major airport to support nationwide travel.

• →Deliver comprehensive training to dealership personnel on the full range of myKaarma products, including AI-enabled capabilities within the Service Lane Technology suite. The instruction must cover product functionality, any limitations, and best practices to ensure effective implementation and usage.
• →Assess each project and coordinate with the Lead Field Implementation Trainer.
• →Prepare for each installation by reviewing Salesforce notes, deployment handoff notes, and product specialist handoff notes to anticipate and address potential challenges.
• →Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• →Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process. 
• →Collaborate closely with your Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealership's needs.  
• →Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further outreach to the dealership 
• →Efficiently work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and efficiently.
• →Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• →Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. 

myKaarma participates in the E-Verify Program.

• Preferred: 2+ years of experience in automotive dealership fixed operations (e.g., Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent).
• Preferred: 2+ years of experience in automotive software consulting, installation, or training.
• Essential: 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust.

• Essential: Strong written and verbal communication skills.
• Essential: Highly organized and proactive, with a strong sense of urgency.
• Essential: Quickly learning and adapting to new technologies, staying current with product innovations, and industry trends.
• Essential: Willingness and ability to commit to a full-time travel schedule (Monday-Friday, 4 weeks per month).

• Valid Driver's License 
• Valid Real ID for travel
• A valid passport is preferred but not required.
• Credit or Debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses when necessary. (Company to reimburse)
• Proximity to a major US airport

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.