Analyst, Client Services & Operations

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Additional information about Galaxy's businesses and products is available on www.galaxy.com.

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities

• →Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
• →Analyze client requests and identify and implement solutions by working with necessary internal and external parties
• →Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
• →Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
• →Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
• →Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
• →Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
• →Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
• →Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows

• Experience in client services
• Project and time management skills
• Business acumen, strong organizational and communication skills
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
• Given the sensitive, confidential nature of this role, discretion and good judgement are critical
• Ability to identify and communicate complex issues clearly and succinctly
• Strong diagnostic, analytical and problem-solving skills
• Strives to learn, analyze and implement best business practices developed within the marketplace
• Team player with high energy and a positive attitude who can adapt to evolving client requests
• Bachelors degree
•  2+ years of experience