Bakery Service Counter Clerk

Neenah

Part-Time

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

 

 

At Festival, our Bakery is all about creativity, fun, and bringing joy to our guests' special moments. As a Bakery Service Counter Clerk, you’ll be a key player in making sure our bakery department is stocked with fresh, delicious products and that every guest leaves with a smile. With the leadership of the Bakery Department Manager, you'll work closely with all Bakery associates to maintain a well-stocked and inviting bakery department.

 

Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 

What You'll Do:As a Bakery Service Counter Clerk at Festival Foods, your responsibilities will include:  

• Guest Service Excellence: Provide outstanding customer service to all guests, assisting them with their needs from the case and helping them find items on the sales floor.
• Order Fulfillment: Take and process orders, including special requests, ensuring accuracy and guest satisfaction.
• Phone Assistance: Answer phone calls with proper etiquette, assisting guests with inquiries or orders.
• Product Packaging: Package prepared bakery products, reducing shrink by using appropriate packaging and ensuring accurate pricing with corresponding labels.
• Stock Management: Fill, rotate, and remove products on the sales floor as needed. Keep displays fresh by replenishing stock and ensuring that products with closer date products are prioritized for sale.
• Maintain Cleanliness: Contribute to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and sales floor as needed.
• Food Safety: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

To excel as a Bakery Service Counter Clerk, you'll need:

• Customer Service Skills: Ability to interact effectively and tactfully with guests and all team members.
• Communication Skills: Strong oral and written communication skills to ensure clear and effective interactions with guests and colleagues.
• Safety Knowledge: A complete understanding of all safety requirements and company safety policies to ensure a safe working environment.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Stand in one place for a long period of time, bend, stoop, and kneel regularly (80% of time)
• Full range of upper body motion
• Lifting up to 50 pounds on an occasional basis  (20% of time)
• May be exposed to extreme temperatures  (20% of time)

The Bakery Service Counter Clerk is a position with both part-time and full-time opportunities available. The work schedule may include mornings, afternoons, evenings, weekends, and holidays, providing the flexibility to meet the needs of our guests.

 

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

647 South Green Bay Road

Neenah

WI

54956