Practice Manager II Geneva Primary Care/FLH Primary Care, Geneva NY

Practice Manager – Geneva Primary Care/FLH Primary Care 

The Practice Manager provides primary oversight of administrative and operational functions at Geneva Primary Care and FLH Primary Care (approximately 60% operational focus). This role is responsible for supervising staff, optimizing daily practice operations, and ensuring a high level of patient and provider satisfaction.

The ideal candidate is highly organized, able to manage multiple priorities, and demonstrates strong leadership, communication, and problem-solving skills. This individual will collaborate closely with providers and staff to improve workflows, enhance patient experience, and support Occupational Health and Worker’s Compensation services.

• →Oversee daily operations of the physician practice
• →Supervise staff and ensure appropriate utilization of resources
• →Maintain effective communication with internal teams and external partners
• →Develop, implement, and maintain efficient office systems and procedures
• →Collaborate with providers to improve processes and resolve operational issues
• →Support Occupational Health and Worker’s Compensation program activities
• →Manage scheduling workflows, payroll processes, and administrative functions
• →Promote a positive, patient-centered environment focused on safety, dignity, and respect
• → 

• BS degree in business, healthcare, or related field.
• Minimum 3–5 years of experience in physician practice operations
• Minimum 3 years in a supervisory or leadership role
• Experience with computerized patient scheduling systems
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and EMR systems
• Strong understanding of CPT and ICD-10 coding
• Exceptional interpersonal and communication skills
• Demonstrated ability to work independently and manage multiple priorities
• Strong organizational and problem-solving skills

• Knowledge of physician office operations and medical billing
• Experience creating and managing operating budgets
• Experience with Epic and Medent systems
• Background in outpatient registration/admissions
• Knowledge of medical terminology
• Experience in scheduling and billing processes
• Familiarity with Occupational Health, DOT, and Worker’s Compensation

• Demonstrates behaviors aligned with a healing, patient-centered environment, including professionalism, effective communication, and respect for all individuals
• Ability to provide services across all age groups, including neonate, pediatric, adolescent, adult, and geriatric populations
• Occupational exposure to bloodborne pathogens may occur; adherence to safety protocols is required