Leave of Absence - Senior Manager

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Quick Summary

Key Responsibilities

Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience,

Technical Tools

Other

Leave of Absence - Senior Manager

The Boeing Company

The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ.

This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. This position owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience.

Responsibilities

~2 min read

→Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution
→Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans
→Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders
→Oversee accuracy of leave data, file feeds, and integrations with Human Resource (HR), Payroll, Benefits, and Time and Attendance systems
→Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
→Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
→Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
→Maintain appropriate quality assurance, audit controls, risk monitoring, and issue-management processes
→Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
→Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope
→Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions
→Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
→Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
→Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort
→Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
→Define and monitor operational (Key Performance Indicators) KPIs, service standards, and improvement priorities across both functions
→Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
→Improve process documentation, controls, cross-functional handoffs, and operational resilience
→Partner with technology teams to identify automation, Artificial Intelligence (AI)-enabled support, and digital simplification opportunities
→Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives
→Serve as the primary operational leader for third party LOA service performance and governance
→Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
→Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates
→Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues
→Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
→Build a culture of accountability, service excellence, collaboration, and continuous improvement
→Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
→Guide teams through organizational and operational change while sustaining engagement and performance

Requirements

~1 min read

10+ years of experience managing leave of absence or absence management
5+ years of experience in benefits, compensation, and/or international HR operations
5+ years of experience managing or leading people or teams
Experience addressing both customer, internal, and employee escalations
Experience leading process evaluation and improvements
Experience in payroll and/or timekeeping
Experience with stakeholder management and the ability to translate business needs into technical requirements and acceptance criteria

Bachelor’s degree or equivalent combination of education and relevant experience
Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers
Experience leading Time and Attendance operations for large or geographically dispersed workforces
Experience supporting union-represented populations and collectively bargained requirements
Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations
Experience with vendor transitions, system implementations, automation, and employee experience improvements

Not Applicable

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

What We Offer

~1 min read

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $142,800– $207,000

Not Applicable

Relocation assistance is not a negotiable benefit for this position.

This is not a Safety Sensitive Position.

This position does not require a Security Clearance.

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award

Shift 1 (United States of America)

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: $142,800–$207,000 a year; 159% above the $67,500 median for Other jobs on Jobera (116,499 salaries).
Posted: Today
Employer: has 1,972 open jobs on Jobera in 22 countries.