CX Specialist @ 123inkt group | French Native

You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

• Help French-speaking customers via phone, email and chat

• Answer questions about orders, deliveries, products and returns

• Find quick and customer-friendly solutions

• Guide customers to the right products when they need advice

• Work together with different teams to solve customer requests efficiently

• Make sure every customer leaves the conversation feeling heard and helped

• Every interaction is an opportunity to create a great customer experience.

• Are a native French speaker

• Enjoy helping people and making their day easier

• Communicate clearly and with empathy

• Stay calm and solution-oriented, even when things get busy

• Work accurately and pay attention to detail

• Love learning and improving every day

• Native French speaker

• Good level of English

• Available to work on-site in Valencia

• Strong communication skills

• Customer-first mindset

• Problem-solving attitude

• Team player who enjoys working in an international environment