(English C2/Native) Inbound Call Agent (Global, remote)
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Quick Summary
Key Responsibilities
Handle customer inquiries via phone calls regarding account identification, subscription cancellations,
Requirements Summary
Excellent written and spoken English at a native or near-native level (C2); Clear,
Technical Tools
Other
Responsibilities
~1 min read- →Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests;
- →Gather the necessary customer information and forward requests to the appropriate internal team for processing;
- →Communicate with customers in a calm, professional, and empathetic manner, especially when dealing with frustrated customers;
- →De-escalate challenging situations by addressing customer concerns professionally and helping maintain a positive customer experience;
- →Follow established procedures to ensure requests are handled accurately and efficiently;
- →Proactively follow up on outstanding requests and ensure all necessary information is provided;
- →Independently locate relevant information to assist customers and handle inquiries effectively.
Requirements
~1 min read- Excellent written and spoken English at a native or near-native level (C2);
- Clear, neutral speech and excellent verbal communication skills;
- Previous experience in customer support;
- Previous experience handling inbound customer calls;
- Experience in de-escalating difficult customer interactions and managing frustrated customers professionally;
- Ability to remain calm, empathetic, and solution-oriented in challenging situations;
- Proactive and responsible attitude;
- Ability to follow established procedures and work independently.
What We Offer
~2 min read✓Fixed schedule: Monday–Friday, 9 AM–5 PM (Eastern Time);
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Bogotá, Colombia
Remote within one country
About this job
- Posted
- 1 day ago
Listing Details
- Posted
- October 19, 2026
- First seen
- October 19, 2026
- Last seen
- October 20, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 76%
- Scored at
- October 20, 2026
Signal breakdown
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