Quality Assurance Investigations Specialist

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

 We are seeking an experienced Quality Assurance Investigations Specialist to join the Quality Unit at our compounding pharmacy in Gilbert, Arizona. In this role, you will lead and support investigations into quality-related events within our 503A compounding pharmacy operations. Reporting to the Quality Assurance Manager, you will partner closely with Quality Control (QC) and Quality Systems to ensure deviations, nonconformances, complaints, and other quality events are thoroughly investigated with rigorous root cause analysis and complete documentation.

You will ensure investigations are conducted in compliance with applicable regulatory requirements, including USP <795>, <797>, and <800>.

M-F 8-5pm

• Investigate customer complaints and quality-related events, working closely with pharmacists to assess product quality events

• Lead, document, and coordinate investigations of deviations, nonconformances, complaints, OOS results, and other quality events.

• Perform structured root cause analyses to determine true causes.

• Ensure timely initiation, progress, and closure of investigations within defined quality system timelines.

• Collaborate with production, the QC laboratory, and QA to gather evidence and assess event impact.

• Identify and recommend appropriate CAPAs to prevent recurrence of issues.

• Ensure CAPA actions are practical, risk-based, and aligned with regulatory and company standards.

• Track CAPA implementation and verify effectiveness.

• Prepare clear, accurate, and compliant investigation reports in accordance with internal SOPs and regulatory requirements.

• Maintain complete records to support regulatory inspections and internal audits.

• Escalate critical issues to Quality leadership in a timely manner.

• Work closely with QA, QC, and Quality Systems to ensure consistent application of investigation procedures.

• Facilitate communication between operations, technical teams, and quality groups during investigations.

• Participate in site-level quality review boards and investigation review committees.

• Identify trends across investigations and recommend systemic improvements.

• Support training of staff on deviation reporting, investigation practices, and documentation standards.

• Contribute to the enhancement of site procedures for deviation and OOS management.

• Bachelor's degree preferred in a relevant discipline (science, quality, or engineering-related field), or an equivalent combination of education and experience.

• 3+ years of related experience in quality, manufacturing, or a regulated industry may substitute for a degree.

• Pharmacy Technician or trainee license, or willingness to obtain one.

• Strong understanding of USP <795>, <797>, and <800> standards, FDA 21 CFR Parts 210 & 211, and cGMP; GDP and GLP experience preferred.

• Experience with investigations, deviation management, and escalation procedures.

• Excellent attention to detail, documentation practices, and organizational skills.

• Excellent written and verbal communication skills, including technical writing.

• Strong collaboration skills across multidisciplinary teams.

• Ability to manage multiple investigations under tight timelines.

• Proficiency in Google Workspace; proficiency with electronic quality systems (e.g., TrackWise, MasterControl) preferred.

• Analytical and detail-oriented mindset.

• Strong problem-solving and decision-making abilities.

• Clear and professional communication.

• High sense of accountability and ownership.

• Ability to work independently and within cross-functional teams.