Maintenance Generalist

As a Maintenance Generalist at Mount Nelson, A Belmond Hotel, you maintain the visual stunning image of your destination’s facilities. In this role, you’re a proud custodian of the infrastructure and equipment that enables our team to deliver a luxury experience and provide optimal service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Responsible for the upkeep and repair tasks at the interior or exterior of company premises.

• Ensure you keep the company facilities in perfect condition by doing various maintenance jobs.

• Maintain the building structure and upkeep of the aesthetics and décor through constant scrutinising of detail in guest and back of house areas.

• Responsible for timely completion of job orders and prompt resolving of guest complaints.

• Always maintaining a high level of integrity and professionalism in dealing with guests, employees and outside contacts.

• To assist with other departmental and hotel duties as assigned by Management occasionally or daily.

• The use and maintenance of hand tools and basic light machinery.

• Recommend value addition to existing systems and procedures.

• Ensure requests are followed through to guest satisfaction.

• Communicate progress and concerns effectively to always ensure service excellence.

• To conduct duties in accordance with hotel standards.

• Always Follow Leading Quality Assurance and departmental standards.

What You Bring:

• Knowledge of painting material and how to select, mix and apply them

• Basic math skills

• Great attention to detail

• Knowledge to work with hardware tools and power equipment

• Extremely organized with good communication skills

• Detail-orientated

• Basic understanding of electrical, plumbing or HVAC systems

• Knowledge on implementing a plan of action for repairs using various hand and power tools

• Knowledge to diagnose machinery and equipment malfunctions using mechanical acumen

• Basic knowledge on routine preventative maintenance.