Tech Support Specialist I

Join our Team! We offer an excellent benefits package!3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins * 

The Technical Support Specialist 1 is responsible for setting up, installing, and troubleshooting technology, hardware and software. The Technical Support Specialist upgrades, services, and maintains all hardware and software for CCS and CHS. These tasks are performed on various hardware and cloud platforms including desktops, laptops, tablets, smart phones and telephony systems under the guidance of a lead or senior Technical Support Specialist. The tasks can be performed on the phone, remotely or in person. The Technical Support Specialist 1 will be working closely with CCS CHS employees, interns and volunteers as well as with outside contractors and vendors under the guidance of a lead or senior Technical Support Specialist, System Administrators and Network Engineers.

• →Provide helpdesk, remote assistance or onsite computer support to offices and agencies throughout Western Washington. Respond to PC hardware, software, printer, VPN, LAN, cloud service, mobile device, Wi-Fi, and secure wireless problems.
• →Install and/or repair computers and components, peripherals and software; configure systems for optimal performance; create and manage new users, groups and e-mail accounts, grant access to resources as part of the IT team.
• →Maintain schedule of repairs, installations, etc... Prioritize issues following established procedure for determining priorities and respond to "emergency" computer problems at different remote sites, as needed. Maintain and update tickets. Follow up after resolution.
• →Troubleshoot basic user, client devices, and cloud services configuration issues and connectivity.
• → Consult and coordinate day-to-day tasks with the Senior Technical Support or Network Engineer, as necessary.
• →Maintain records and logs in ticketing system as required for documenting all requests for assistance and worked performed or resolutions.
• →Provide backup computer support at interregional sites as needs arise and time permits.
• →Learn and assist users in following computer-related HIPAA guidelines and cyber security guidelines
• →Provide excellent customer services to diverse audience via phone, in-person and email.
• →Perform basic tasks in cloud services delegated by System Administrators and Network Engineers.
• →Other Duties as assigned

• A+ certification preferred