Sales and Operations Support Specialist

Sales & Customer Engagement:

• Act as an ambassador of the Slumberland customer experience--prioritizing customer needs at all times.
• Achieve individual and store sales goals while building lasting relationships with customers.
• Learn and maintain knowledge of products, services, and promotions to assist customers effectively.
• Handle customer transactions including financing, refunds, exchanges, and account inquiries.
• Manage post-sale customer communication and order maintenance to ensure complete satisfaction.

Operational Excellence:

• Answer phones and assist customers or direct calls as needed.
• Assist with scheduling deliveries, customer pickups, processing sales orders, and managing order flow.
• Perform merchandise handling including receiving, tagging, moving, staging, and preparing items for delivery or pickup.
• Monitor and maintain inventory accuracy; report discrepancies and assist in resolutions.
• Participate in daily opening and closing tasks, including cash balancing.
• Maintain backroom organization and efficiency following Slumberland standards.

Merchandising & Store Presentation:

• Participate in merchandising efforts, promotional set-ups, and floor changes to maintain a visually appealing sales floor.
• Maintain store cleanliness and presentation standards, including participation in store events and marketing activities.

Safety & Compliance:

• Adhere to all safety policies and practices, ensuring personal and team safety in daily operations.
• Safely move and handle furniture, with or without assistance, as required.
• Demonstrate behaviors aligned with Slumberland's core values.
• Support store leadership in team initiatives and day-to-day operations.