Staff Collaboration Engineer – Slack

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Enterprise Messaging & Collaboration Engineering owns the platforms PayPal relies on daily, including Slack, Microsoft Teams, Exchange Online, and the identity and compliance systems supporting them. The team ensures messaging reliability and that platform controls meet Legal, Compliance, and regulatory requirements. As AI agents increasingly operate alongside employees, it also governs what non-human identities can access and do. This Staff-level role owns the administration and production operations of PayPal’s Slack Enterprise Grid environment, supporting tens of thousands of employees across regulated businesses. Responsibilities include assessing apps, agents, integrations, and Slack Connect requests; managing defensible retention and export configurations; responding to service degradation; establishing architecture and platform standards; and building and operating the services and pipelines surrounding Slack—not simply configuring the platform. Job Description: Essential Responsibilities: * Lead the configuration, maintenance, and optimization of the organization's network and security infrastructure to ensure high performance and reliability. * Architect and integrate networks across multiple business units and diverse cloud environments, ensuring seamless connectivity and scalability. * Champion the use of Infrastructure as Code processes to automate and maintain infrastructure consistency, scalability, and up-to-date configurations. * Oversee the configuration, deployment, and management of F5 Local Traffic Managers (LTMs) and Advanced Security Modules (ASMs) to ensure seamless application delivery and security. * Create and implement strategies for integrating cloud Virtual Private Clouds (VPCs), interconnects, and direct connects, ensuring efficient and secure data flow between on-premises and cloud environments. * Proactively identify opportunities to enhance the network’s scalability and resilience, ensuring it can handle growing business demands and traffic loads. * Work closely with infrastructure, application, and security teams to ensure network designs meet cross-functional requirements and adhere to best practices. Minimum Qualifications: * 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Responsibilities * Platform ownership: Run day-to-day administration and production operations of Slack Enterprise Grid. This covers org and workspace policy, SSO/SCIM identity integration, and Slack Connect governance. * App and agent governance: Approve, scope and revoke apps, integrations and AI agents. Keep an inventory with a named human owner for each agent, and control which external AI clients can reach Slack's MCP server. * Compliance and records: Configure and defend retention, legal hold, eDiscovery and audit evidence, including AI-generated content. Check that the archiving vendor supports each new object type before the feature is turned on. * Production triage: Lead high-severity messaging incidents to root cause and work Slack vendor cases to closure. * Automation and services: Script against the Slack Admin, Discovery, Audit Logs and Web APIs. Build and run the surrounding bots, pipelines and connectors as real cloud services, with infrastructure as code, CI/CD and monitoring. * Technical leadership: Set the multi-year direction and standards for the platform. Make build-versus-buy and vendor calls, mentor engineers, and work with Security, Legal, Compliance, IAM and the AI platform team without direct authority. * AI context and interoperability: Partner with the AI platform team to feed Slack context to enterprise AI with permissions intact. Own Slack-to-Teams interoperability. Qualifications * Experience: 10+ years in enterprise messaging and collaboration engineering, including 4+ years on Slack Enterprise Grid at 5,000+ users. You have owned a platform, not just worked tickets against one. * Slack depth: Strong Slack administration (retention, eDiscovery export, OAuth scope governance, Slack Connect, information barriers). Working command of Slackbot, Slack AI, the MCP server and AI exclusion controls. * Technical skills: Real scripting in Python or PowerShell against Slack APIs. Production cloud experience with Terraform or equivalent, CI/CD, secrets management and workload identity. * Identity: Entra ID, SAML/SSO, SCIM, conditional access and OAuth 2.0. Sound judgment on least privilege for bots, agents and service principals, including prompt injection as an access-control problem. * Operations: Production triage under pressure, with a clear sense of when an issue becomes a vendor case. Experience with formal change control (blast radius, backout plan, approval). * Regulated environments: Hands-on support for eDiscovery, legal hold, records retention or audit requests in financial services, healthcare, government or similar. * Communication and additional qualifications: Runbooks and standards another engineer can execute without you. Teams administration, M365/Purview, Salesforce familiarity and archiving tools are nice to have. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: Scottsdale, Arizona: ($152,500.00 - $226,600.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.