Patient Access Representative

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success. 

As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office and/or the ED, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial  
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register   
• Function as a Super User and act as a resource for training of new caregivers.  
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree   

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year  

• Basic PC software application knowledge and ability to use multiple data systems 

• Ability to work confidently and efficiently in an emergency department setting

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.