Customer Experience Representative - ICS

United States·West Des Moinesmid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth Monitor and support on-time delivery,

Technical Tools

Customer SupportCustomer Service Representative

Customer Experience Representative - ICS

Customer Service & Contact Center Operations

United States of America

Iowa

West Des Moines

Full time

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities:

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
Monitor and support on-time delivery, damage-free services, and accurate billing
Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Obtain and document approval for accessorial charges and spot rates for assigned customers
Serve as a point of contact for customers regarding load updates and capacity availability

Requirements

~1 min read

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

Strong problem-solving skills with a focus on ownership, accountability, and results
Ability to manage multiple priorities while maintaining a high level of accuracy and execution
Strong organizational skills and attention to detail
Ability to adapt to changing priorities, customer needs, and business conditions in a fast-paced environment
Strong communication skills with the ability to effectively convey information, influence outcomes, and create alignment across stakeholders
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to adjust to new or changing assignments and processes
Ability to maintain composure under pressure
Ability to manage multiple priorities
Ability to maintain professionalism while dealing with difficult individuals
Sales focused
Ability to meet or exceed customer needs and expectations to provide excellent service
Embody a customer-centric mindset

What We Offer

~1 min read

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Customer Service/Account Manager, Sales

00649314 Customer Experience Representative - ICS (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.