Director, Operations

United Statesexecutive

Other

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Overview

About Us - Backed by Sycamore Partners, Shields Health Solutions is the leading specialty pharmacy platform partnering with health systems to build and scale integrated pharmacy programs.

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About the Role

~1 min read

Full P&L ownership across assigned health system partnerships
Lead day-to-day operations, including oversight of in-clinic pharmacy liaison teams across multiple specialties (e.g., oncology, rheumatology, transplant)
Drive strategic growth initiatives—identify opportunities, build business cases, and execute in partnership with health system leadership
Act as a trusted advisor to hospital executives, influencing decisions at the VP level and above
Ensure delivery of exceptional patient outcomes, access, and satisfaction across the specialty pharmacy continuum
Build and execute account plans to expand and optimize partner performance
Lead cross-functional collaboration across clinical, pharmacy, and corporate teams to improve workflows and outcomes

Manage, coach, and develop high-performing, multidisciplinary teams
Create a culture of ownership, accountability, and patient-first thinking
Translate data into action—identify trends, solve problems, and continuously improve operations
Deliver clear, executive-level updates and insights to senior leadership

7+ years of experience, ideally in consulting, private equity, investment banking, or healthcare operations
Bachelor’s Degree (MBA or other advanced degree preferred)
Proven ability to own outcomes in complex, fast-paced environments
Strong track record of leading teams and driving performance against financial and operational KPIs
Highly analytical and data-driven, with experience building business cases and influencing senior stakeholders
Entrepreneurial mindset—comfortable rolling up your sleeves and executing
Excellent communication skills, with experience presenting to executive audiences

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.