Guest Specialist

The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.

• →Welcomes guests and provides exceptional service specific to film screenings, festivals, premieres, and filmmaker Q&As.
• →Manages theater entry, ticket scanning, standby lists, and audience flow to ensure efficient, timely seating and smooth crowd movement.
• →Communicates clearly regarding seating availability, sold-out screenings, standby procedures, accessibility accommodations, and general theater policies.
• →Assists Film Desk manager in daily preparation of theaters, ticketing, schedules, guest lists, line control, and signage.
• →Sells daily and advance Museum admission, film, and program tickets, memberships, and member guest passes. Conducts zip code survey and collects other important visitor information for the Museum’s research and marketing initiatives. Processes credit cards and coupons, rings up cash, and issues change. 
• →Generates proactive membership sales efforts throughout the Museum, contributing to the Museum’s membership sales goals.
• →Proactively and warmly welcomes guests and assists with visit planning in the lobby and at various locations throughout the Museum. Resolves general complaints from guests and members on site.
• →Stays abreast of current and upcoming exhibitions, films, educational programs, and marketing campaigns. Attends the Morning Meeting at the beginning of every shift. Reads and absorbs information in daily notes. 
• →Validates admission at points of entry to galleries.
• →Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces. 
• →Helps maintain organization, cleanliness and preparedness with supplies and relevant materials at all posts including ticketing desks, scan podiums and Lab spaces. Keeps Museum information boxes filled with relevant printed information. Ensures signage is properly placed.
• →Drafts routine correspondence in response to incoming mail and e-mail from members and visitors. Updates Membership database as necessary including address and name changes.  
• →Assists with Member events including member exhibition previews, member gallery talks, and other onsite programs. Assists with event RSVPs as needed.
• →Reports to management any issues of cleanliness or public safety in public spaces.
• →Assists Lobby Managers in organizing and presenting periodic training programs for new staff members. Demonstrates lobby systems to new staff during the initial shadowing period.
• →Attends seasonal Membership marketing meetings to learn about upcoming promotions and efforts. Coordinates onsite promotion fulfillment.
• →Resolves service escalations from Guest Assistants; alerts Management if necessary.
• →Frequently performs the functions of different positions within the Visitor Experience teams, specific to Membership (e.g., Guest Specialist), and Retail Stores (Sales Associate), as assigned by management based on business needs
• →Participates and completes all mandatory training. 
• →Performs any duties reasonably related to the functions described above.

• Bachelor's degree or equivalent.
• Previous experience interacting with the general public and proficiency with languages in addition to English strongly preferred.
• Proficiency with using technology, including mobile devices, Google workspace, point of sale software. 
• Exceptional customer service skills, customer service experience, passion for the arts.
• Must be available to work weekends and holiday periods.
• This position is in scope of the Payment Card Industry Data Security Standard (PCI) DSS), therefore, any offer of employment for this position will be contingent on the satisfactory completion of a criminal background check. The background check will be performed by an outside vendor in compliance with all applicable federal, state, and city statutes.