Director, People Success (GTM)

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

We're seeking an enthusiastic Director of People success to join our dynamic People Team at Crusoe. In this pivotal role, you'll drive the agenda of Crusoe's People Team, forming strong partnerships with fellow People Team members, employees, and leaders at all levels to guide and implement effective people strategies. Your responsibilities will include organizational development, change management and fostering employee growth, mobility and engagement.

This role will be focused on our Go-To-Market (GTM) organizations, which drive Crusoe's commercial growth, and is one of the most dynamic and fast-moving parts of the company! You'll contribute to the refinement and execution of programs that enhance organizational functionality, employee development, team member retention, and overall company performance while supporting Crusoe's growth trajectory.

This is a fully onsite position, requiring five days a week at our San Francisco office.

• Partner with People Team Leaders and Leadership to create pragmatic, strategy aligned HR strategies and programs; including performance management, management excellence programs, and compensation reviews

• Develop and implement programs that will drive positive change and impact

• Guide managers on career pathing and leveling, skill and professional development

• Serve as a point of contact for employees; helping them navigate professional or personal issues that impact their work and career growth

• Collaborate across peer groups to meet business needs

• Lead day-to-day activities related to HR policies, processes, and programs

• Track and analyze key indicators of organizational health and recommend ways to improve value through pulse surveys, or other tools

• Drive initiatives to foster employee engagement, improve retention rates, and enhance overall job satisfaction

• Partner with GTM leadership and Finance to design, evaluate, and continuously improve sales incentive compensation plans, ensuring they are competitive, motivating, and aligned with revenue and growth targets

• Monitor incentive compensation plan effectiveness and recommend adjustments in response to attainment trends, market shifts, or changes in go-to-market strategy

• Develop and lead targeted retention strategies for GTM talent, including top-performer retention plans, at-risk employee identification, and stay interviews

• Analyze GTM attrition trends (voluntary/involuntary, regrettable vs. non-regrettable) and partner with leaders on root-cause analysis and action plans

• Support annual and mid-year sales compensation planning cycles, including quota-setting conversations, plan documentation, and manager enablement

• Partner with Sales Operations/Revenue Operations on compensation-related escalations, plan interpretation, and dispute resolution

• Proactively strive to maintain a positive work environment that respects and supports inclusion, diversity, employee morale and overall well-being

• Conduct organizational assessments, talent gap analyses, and structure recommendations to align business strategy with HR initiatives

• Facilitate off-boarding for voluntary and involuntary terminations, when necessary

• 10+ years of experience working as an People Success/HR Business Partner with an ability to foster positive relationships between employees and an organization resulting in evidence of favorable outcomes

• Ability to travel about 30% of the time

• You have specific experience working with GTM (sales, marketing, business development)

• Experience supporting or partnering closely with sales organizations on incentive compensation design and retention strategy is strongly preferred

• You have experience supporting global employee groups

• You have proven ability to leverage deep understanding of the business strategy, plan, and value creation levers to provide insight and leadership into organizational effectiveness, talent planning, and talent development

• You have proven ability to leverage data of many forms to drive actionable insights and demonstrable impact, including attrition, retention, and compensation analytics

• You are comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets, decisioning

• You are highly organized, process-oriented, excellent follow-through and reliable - nobody ever questions if you'll do what you say you're going to do. You communicate status updates regularly to build trust with colleagues and leaders

• You have the ability to take initiative and work autonomously – and can conceive, develop and project manage key work from beginning to end

• You demonstrate a high level of discretion when dealing with confidential and sensitive matters

• You have proven expertise in consultation, investigations, guidance, policy development, and coaching to managers to address sensitive and/or difficult employee behavior and performance concerns

• You have the proven ability to establish influential partnerships working with peers and leaders at all levels and across organizational lines to provide effective and strategic employee relations counsel

• You have an aptitude for staying informed of the latest HR trends to offer progressive and relevant solutions