Participant Recruitment Officers – Casual

• UniSC Clinical Trials | UniSC Sunshine Coast, Sippy Downs or Health Hub Morayfield 
• Professional Level 1, $38.88 per hour plus 12% superannuation
• Casual opportunity

The Participant Recruitment team at UniSC Clinical Trials is looking for motivated and reliable casual team members to help engage and support people interested in participating in clinical trials. These roles are vital in creating a positive first impression for participants and ensuring smooth recruitment and enrolment processes.

In this role, you will act as the initial point of contact for potential participants, providing information, assessing eligibility, and scheduling their first clinic visit. This is a hands-on, engaging position offering flexibility and the opportunity to work in a purpose-driven, collaborative environment.

For more information, please visit us online Clinical Trials Centre

• engage potential participants via phone, text, email, and social media;
• provide clear information about clinical trials and answer questions to support informed participation
• conduct pre-screening questions over the phone to assess initial eligibility and book clinic screening appointments;
• accurately record data in secure systems while maintaining strict confidentiality;
• collaborate with team members to balance workload and support administrative tasks;
• work with stakeholders across the network to enhance recruitment strategies and outcomes; and
• contribute to meeting or exceeding participant recruitment and enrolment targets.

You are organised, personable, and enjoy engaging with people. You take pride in accuracy and confidentiality, are comfortable working with data systems, and thrive in both independent and team-based tasks.

Following completion of the training period, applicants should be available to work shifts finishing between 7.00 pm and 8.00 pm, as well as weekends, when business needs require it.

• Experience in customer service, administration, or participant engagement roles;
• Strong communication skills, both verbal and written, with a friendly, professional approach;
• High attention to detail and accuracy when recording information;
• Ability to manage multiple tasks, prioritise effectively, and work independently;
• Confidence using digital systems, databases, and Microsoft Office; 
• Previous experience in contact centre environments would be advantageous.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

To be eligible to apply you must have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the job advertisement. There will be opportunity within the application form to also include supporting documentation should you wish, and we encourage you to do so.

Further information regarding how to prepare your application is available on our website: Join our team

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Odette Attiwell
Participant Recruitment and Experience Coordinator– Clinical Trials
Email: oattiwell@usc.edu.au