Senior Manager, Digital Experience

This role is 4 days onsite (Monday-Thursday) at our Boca Raton, FL HQ.

The Senior Manager, Digital Experience owns the end-to-end online shopping experience for the Office Depot Business platform. This is a hands-on role: you will set the roadmap and manage a small team, while also personally driving day-to-day optimization of on-site search, content pages, navigation, and personalization to improve conversion, engagement, and customer satisfaction.

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  Site Search & Findability: 

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    Own on-site search relevance, ranking, synonyms, merchandising rules, and search analytics within Bloomreach; continuously test and tune to improve find-rate and conversion.

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  Content & Landing Pages: 

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    Manage the roadmap, creation, and optimization of category, campaign, and content pages, ensuring consistency with brand standards and business priorities.

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  Navigation & Taxonomy:

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    Maintain and evolve site navigation, category structure, and product taxonomy to support discoverability and scalability.

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  Personalization & Testing: 

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    Define and prioritize A/B and multivariate tests; partner with analytics/product teams to implement personalization strategies across search, content, and merchandising, leveraging Bloomreach's discovery and personalization capabilities.

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  UX Optimization: 

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    Identify friction points across the customer journey and partner with UX/design and product teams to improve usability and performance.

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  Team Leadership: 

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    Hire, coach, and manage a small team of analysts/specialists; set goals, review work, and develop talent.

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  Cross-functional Partnership: 

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    Collaborate with IT/engineering, marketing, merchandising, and customer insights teams to prioritize and deliver digital experience initiatives.

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  Governance & Standards: 

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    Ensure changes to search, content, and site structure follow change-control processes and align with brand, accessibility, and compliance standards.

• Level of Formal Education: Bachelor's degree or equivalent experience

• Area of Study: Business, Marketing, or related field, or equivalent experience.

• Minimum Years of Experience: 8

• Type of Experience: Experience in eCommerce, digital merchandising, UX, or related digital experience roles, including 2–3 years managing a team.

• Special Certifications: Experience in B2B eCommerce or office supplies/business services industry.

• Bloomreach certification or hands-on implementation experience.

• Background in agile/scrum delivery environments.

• Technical Competencies & Information Systems:

  • Expert level working knowledge of Agile development process

  • Skilled in developing and communicating ecommerce strategies, plans, and business results

  • Strong experience with Web Analytics software such as Adobe Analytics, Google analytics, Google Ads or similar analytics platforms. ODP

  • Strong experience with different E-comm, marketplace, monetization platforms like Shopify, Vtex, Rithum, Criteo etc.

  • Experience with cross-sell/upsell recommendation tools

  • Experience leveraging AI in development and execution of ecommerce products and experience optimization strategies

• Skills & Abilities:

  • Strong business acumen and results-driven mindset

  • Deep experience in retail ecommerce with a consumer-facing brand

  • Strong communication and interpersonal skills

  • Ability to build strong relationships with cross-functional partners within a diverse organization 

  • Ability to multi-task and prioritize 

  • Sound management and administrative abilities

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.