Product Deployment Strategist, Summer 2027

United States·San Franciscofull-timemid

Other

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Quick Summary

Key Responsibilities

You’ll be staffed on a team that helps executives at leading companies ensure they are driving maximum value from our platform.

Requirements Summary

Conduct audits and analyze customer performance to identify opportunities for improvement. Translate findings into actionable recommendations tailored to each customers' goals.

Technical Tools

Other

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

About the Role

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As a Product Deployment Strategist, you'll help customers translate complex identity and fraud challenges into effective solutions using Persona. You'll work alongside customer account teams, Solutions Engineers, and partner across Product/Engineering/Design, and Fraud to support implementations, analyze performance, and help customers get lasting business value from our platform. With mentorship from industry experts and a supportive, collaborative environment, you'll make bold decisions that drive impact at a high-growth startup.

Someone with 1-2 years of experience in consulting, professional services, customer success, or an equivalent role.
Someone curious to learn the ins and outs of a highly technical product.
Someone looking to level up their career alongside some of the brightest minds in the industry.

Responsibilities

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Requirements

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Nice to Have

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This is a full-time position based in our HQ in downtown San Francisco. Our in-office days are Tuesday - Thursday, with the option to work from home on Monday and Friday. This position may also include up to 15% travel.

What We Offer

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For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others.

For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more.

As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.